Complaints.
Here at Architecture North, we recognise that upon occasions misunderstandings and disputes may arise with clients, co-professionals, and third parties through our professional work; where these cannot be resolved in a mutually satisfactory manner and a complaint arises, the following procedure will be followed:
Our reputation is underpinned by our commitment to delivering a professional level of service to all of our clients.
If you have a complaint to make, this note sets out the procedure to be followed in respect of our architectural services.
Most common complaints are the result of misunderstandings, which are quickly resolved with clear communication with our clients.
Where the complaint is initially made orally, you will be asked to send a written summary of your complaint.
Once our Director has reviewed your written summary of the complaint, we will contact you in writing within fourteen business days to inform you of our understanding of the circumstances leading to your complaint. You will be invited to make any comments that you may have in relation to this.
Within a further twenty-one business days period, we will advise you of the outcome of our investigation and inform you what actions have been or will be taken.
If you remain dissatisfied with any aspect of our handling of your complaint, it may be referred to:
RIBA Professional Standards Office
020 7580 5533
Architects Registration Board
Tel: 020 7580 5861
Address: 8 Weymouth Street, London W1W 5BU